Aquablue despatch product to most areas in Australia via STAR TRACK EXPRESS or FASTWAY every Tuesday or Wednesday.

We use Foam Boxes which we take to the Newcastle Freight Depot at 4pm in the afternoon. At 6-7pm they leave Newcastle. The service is overnight to your door in most of NSW. Overnight to Melbourne and Brisbane. 3 days to South Australia and 4 days to Western Australia. For SA and WA we can use overnight air freight but cost triples.

Due to the large volume of product despatched each week and the vast variety of destinations, Aquablue utilizes an Advanced Memory Management Despatch System.

Each delivery has a individual bar code label printed and attached here at Aquablue. We direct dial and computer transfer docket information to our courier, Star Track Express, who print a physical label their end. Each box as it passes through the various depots across Australia has the bar code scanned and information recorded into the computer system. Via our access codes and bar code number we can monitor via the internet the progress of every box. If for example one box out of today’s delivery of 100 boxes has not arrived at its destination on time we can identify at which depot at what time it was last and then which truck it is on and then contact that driver via phone and ask what’s the problem. This system greatly reduces the possibility of late deliveries.

Delivery costs are paid to Aquablue Seafoods prior to despatch, and our courier just adds delivery charges to our monthly account. You can not pay cash on delivery. These are commercial couriers they want a signature for receipt of delivery only.

We use Star Track because of their good delivery record. However, accidents do occur and boxes do go missing from time to time and are late on arrival.

Your box of produce will be delivered by Star Track Express to your door and you will need to sign for the delivery. Having the delivery made to your home or work is OK just as long as there is someone there during business hours to sign for the delivery. If there is not going to be someone there to sign we need to advise the delivery driver and make alternate arrangements.