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Aquablue despatch product to most areas in Australia via STAR TRACK EXPRESS or
FASTWAY every Tuesday or Wednesday.
We use Foam Boxes which we take to the Newcastle Freight Depot at 4pm in the
afternoon. At 6-7pm they leave Newcastle. The service is overnight to your door in
most of NSW. Overnight to Melbourne and Brisbane. 3 days to South Australia and 4
days to Western Australia. For SA and WA we can use overnight air freight but cost
triples.
Due to the large volume of product despatched each week and the vast variety of
destinations, Aquablue utilizes an Advanced Memory Management Despatch System.
Each delivery has a individual bar code label printed and attached here at
Aquablue. We direct dial and computer transfer docket information to our courier, Star
Track Express, who print a physical label their end. Each box as it passes through the
various depots across Australia has the bar code scanned and information recorded into
the computer system. Via our access codes and bar code number we can monitor via the
internet the progress of every box. If for example one box out of today’s delivery of
100 boxes has not arrived at its destination on time we can identify at which depot at
what time it was last and then which truck it is on and then contact that driver via
phone and ask what’s the problem. This system greatly reduces the possibility of late
deliveries.
Delivery costs are paid to Aquablue Seafoods prior to despatch, and our courier just
adds delivery charges to our monthly account. You can not pay cash on delivery. These
are commercial couriers they want a signature for receipt of delivery only.
We use Star Track because of their good delivery record. However, accidents do
occur and boxes do go missing from time to time and are late on arrival.
Your box of produce will be delivered by Star Track Express to your door and you
will need to sign for the delivery. Having the delivery made to your home or work is
OK just as long as there is someone there during business hours to sign for the
delivery. If there is not going to be someone there to sign we need to advise the
delivery driver and make alternate arrangements. |